Client focus: ServiceTick

ServiceTick provide industry-leading, bespoke software to help brands improve every interaction they have with their customers and employees.

Gathering feedback via IVR, email, SMS, web, webchat, and in-app surveys, customers can provide feedback through whichever channel they choose. The reporting platform empowers frontline staff who can see their results in real-time and can be rewarded based on what customers are saying. Included are a range of different bespoke reports ideal for analysts to perform company-wide reviews. The ‘Social Tracker’ product monitors Twitter and gives invaluable insight into what people are saying about clients’ brands. ServiceTick have been chosen to supply some of the biggest brands in the country.

How Ashtons have helped ServiceTick so far

Ashtons were approached to draft new SaaS terms for ServiceTick. Our brief; to fully and robustly protect ServiceTick and their products while ensuring the terms do not alienate existing clients when their contracts come up to renewal. Ashtons worked closely with ServiceTick’s Commercial Manager Kate Burton to capture the key legal and commercial points and finalise the new Saas terms ready for use.

What ServiceTick says

Kate Burton, Commercial Manager at Service Tick says “As a business one of our objectives for this year was to improve our contracts and roll them out to new and existing clients, so it was important the new terms worked for both types. David Sloman at Ashtons was a pleasure to work with. He understood the brief and delivered exactly what I was looking for. He took the time to walk through various options and recommended the best approach for our specific needs. I would not hesitate to recommend David or Ashtons for this type of work.”

For individual advice on robust, fair and clear commercial terms that reflect market trends, please contact David Sloman on 01603 703248 or email david.sloman@ashtonslegal.co.uk